Integrity and transparency are the two main characteristics that users focus on when selecting an online casino for gambling and having fun. There are a lot of online casinos that hide their dishonest schemes behind an alluring façade. Playing there means risking losing your money and winning nothing. This is why respectable casinos, which care for their good name and realize the damage that can de done through foul play, try to convince users of their integrity and reliability.
To do this, online casinos take the following measures:
They link special utilities (e.g, slot simulators and emulators) to their gaming software. The utilities ensure randomness of results.
Sometimes, a player wishes to look through his/her gaming history, i.e. see the cards dealt in blackjack, roulette numbers, etc. The best casinos offer this useful opportunity to all of their clients. This system is especially advantageous for those who would like to analyze their decisions made during the game. Moreover, players can check their financial transactions to the casino system and out of it (i.e. deposits and withdrawals). This service eliminates the possibility of disputes between a casino and a player (e.g, situations like “I’ve made a deposit but my account has not been credited” or “We haven’t received any deposits.”).
Casinos hire independent auditing companies to have their systems checked.
External organizations, which are engaged in checking online casinos for integrity, are especially effective in the countries that lack a state mechanism for online gaming regulation. A distinguished example of such an organization is PRICEWATERHOUSECOOPERS company that has its branches in 139 countries and 768 cities, with a client pool of more than 120,000 clients.
Casinos publish detailed comments on specialized forums. Such forums are constantly monitored by casino representatives that answer questions and discuss various issues with players. This is a quite effective tool, which can affect players’ opinion about a casino.
The issue of transparency is fully covered in FAQ sections on casino websites. Every respectable casino explains to visitors of its website, why they can rely on the casino and trust it with their hard-earned money. The more user-friendly and clear this information is, the higher are the chances that it will be understood and positively accepted by players that usually avoid confusing and long texts.
As online gaming is a relatively new area, there are still lots of people that make their first acquaintance with it. Due to that fact, the role of user support is hard to overestimate. User support services of the leading online casinos are always ready to answer any technical questions and fill in players about various games, withdrawals, and other issues. User support of most reliable online casinos works flawlessly and leaves its clients fully satisfied.